Return & Refund Policy
At Solo Drops, we take great care to ensure the quality and safety of our products. As our products are consumable food and flavour extracts, we follow strict hygiene and safety standards.
1. Returns
Due to the nature of our products:
- Opened, used, or partially used products are not eligible for return.
- Returns are accepted only if the product received is damaged, defective, or incorrect.
To be eligible for a return:
- The item must be unused and in its original, sealed packaging.
- You must notify us within 48 hours of receiving the product.
2. Damaged or Incorrect Items
If you receive a damaged, leaking, or incorrect product:
- Contact us within 48 hours of delivery.
- Share clear images or videos of the product and packaging for verification.
Once verified, we will offer a replacement or refund, based on availability and your preference.
3. Refunds
- Refunds are processed only after verification and approval.
- Approved refunds will be credited to the original payment method.
- Refund processing time may take 5–7 business days, depending on your bank or payment provider.
4. Non-Refundable Items
Refunds will not be provided for:
- Change of mind after purchase
- Taste preferences or flavour expectations
- Incorrect usage of the product
- Orders with incomplete or incorrect delivery information provided by the customer
5. Order Cancellations
- Orders can be cancelled only before dispatch.
- Once an order has been shipped, it cannot be cancelled.
6. Shipping Charges
- Shipping charges are non-refundable, except in cases where the return is due to our error.
7. Contact Us
For return or refund requests, please contact us with your order details:
📞 Phone: 97414 23748
📧 Brand: Solo Drops – Soul of Living Origin